Policy | Elegance Lighting

Shipping & Handling Policy

Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.

Shipping Lead Times
Elegance Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (631) 509-0640 to inquire about expedited shipping services. Elegance Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Privacy Policy

Your privacy is important to Elegance Lighting. This privacy statement provides information about the personal information that Elegance Lighting's online catalog and commerce system collects, and the ways in which Elegance Lighting uses that personal information.

Personal information collection
Elegance Lighting may collect and use the following kinds of personal information:

information about your use of this website
information that you provide using for the purpose of registering with the website
information about transactions carried out over this website
information that you provide for the purpose of subscribing to the website services and any other information that you send to Elegance Lighting.

Using personal information
Elegance Lighting may use your personal information to:

administer this website
personalize the website for you
enable your access to and use of the website services
send to you products that you purchase
supply to you services that you purchase
send you statements and invoices
collect payments from you
send you marketing communications

Where Elegance Lighting discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Elegance Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data
Elegance Lighting will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Elegance Lighting will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers
Information that Elegance Lighting collects may be stored and processed in and transferred between any of the countries in which Elegance Lighting operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

Updating this statement
Elegance Lighting may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

Other websites
This website contains links to other websites. Elegance Lighting is not responsible for the privacy policies or practices of any third party.

Contact Elegance Lighting
If you have any questions about this privacy policy or Elegance Lighting's treatment of your personal information, please write to:

Elegance Lighting
2436 Middle Country Rd
Centereach, NY 11720
Phone: (631) 509-0640

If you are not completely satisfied with your order, you may return the products under the following conditions:

Restocking Fee

All returns are subject to a 25% restocking fee.

Condition of Returned Products

Products must be returned in their original packaging and in saleable condition.

Return Period

Returns must be initiated within 30 days from the date of delivery.

Defective Products

Any defective products must be reported within 30 days from the date of delivery.

Non-Returnable Items

Products that have been previously installed are not eligible for return.

Shipping Costs:

Shipping costs are non-refundable. Customers are responsible for the shipping costs associated with returning products unless an incorrect product was received.

For any return inquiries or to initiate a return, please contact us at [email protected]. We appreciate your understanding and cooperation.

Elegance Lighting
2436 Middle Country Rd
Centereach, NY 11720
Phone: (631) 509-0640

Terms & Conditions

While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and Elegance Lighting makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will Elegance Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.

Shipping & Handling Policy

Privacy Policy

Terms & Conditions

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